Refund & Cancellation Policy

Last updated: July 13, 2026

JISM is a digital subscription service delivered entirely through WhatsApp. Because access is granted and activated immediately after payment, this policy explains how billing, cancellations and refunds work. By subscribing, you agree to the terms below.

1. Subscriptions & billing

• JISM is offered on prepaid plans (monthly, or a 3-month pass), billed in Egyptian Pounds (EGP) through our payment provider, Paymob.
• Each payment is a one-time charge for the period you choose. There is no automatic renewal and no recurring charge to a saved card.
• Your plan activates immediately on the WhatsApp number you provide at checkout, and runs until the end of that period.

2. Renewing & ending your plan

• Because there is no auto-renewal, there is nothing to cancel and no cancellation fee. Your plan simply ends when the period you paid for runs out.
• To keep using JISM, you make a new payment to renew whenever you choose. You are only ever charged when you actively pay.
• We do not provide partial or pro-rated refunds for unused time in a period.

3. Refunds

Because JISM is a digital service that is delivered and consumed the moment your subscription is activated, all payments are final and non-refundable, including payments made to renew for a new period. We do not offer refunds for change of mind, lack of use, or for time remaining after a cancellation.

4. Exceptions: when we will refund

To be fair, we will issue a full refund in these specific cases:

• We couldn't activate your service. If a technical problem on our side prevents us from activating your subscription on your WhatsApp number and we can't fix it, we'll refund that charge in full.
• Duplicate or incorrect charge. If you were charged more than once for the same period, or charged in error, we'll refund the extra amount.

Approved refunds are returned to your original payment method through Paymob, typically within 5–14 business days (the exact timing depends on your bank or card issuer).

5. How to request a refund

Email support@jism.health within 14 days of the charge, from or referencing the WhatsApp number on your account, and include the date and amount of the payment. We'll review and respond within a few business days.

6. Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. Continued use of the service after a change means you accept the updated policy.

7. Contact