Terms of Service
These terms govern your use of JISM, an AI-powered nutrition and fitness coaching service delivered through WhatsApp and a companion web dashboard, operated from Egypt ("JISM", "we", "us"). By messaging JISM on WhatsApp, subscribing, or otherwise using the service, you agree to these terms. If you don't agree, please don't use the service.
1. What JISM is
JISM is a conversational health assistant. You chat with it on WhatsApp to log meals, workouts, water and weight; it estimates calories and macros, tracks your progress, sends reminders and gives general nutrition and fitness guidance. A web dashboard shows charts and summaries of your data. Features vary by plan.
2. Health disclaimer — please read this carefully
JISM is an informational coaching tool, not medical advice. JISM is not a doctor, dietitian or licensed healthcare provider, and nothing it says is a diagnosis, treatment or medical recommendation. Calorie, macro and calorie-burn figures are estimates and can be inaccurate.
Always consult a qualified physician before starting or changing a diet or exercise program — especially if you have a medical condition (such as diabetes, kidney disease, heart disease or an eating disorder), are pregnant or breastfeeding, or take medication. Never disregard or delay professional medical advice because of something JISM told you. If you think you have a medical emergency, contact emergency services immediately.
3. Your account
- Your account is identified by your WhatsApp phone number — there is no separate username or password. Anyone with access to your WhatsApp can access your JISM account, so keep your device and WhatsApp secure.
- You must be at least 18 years old (or the age of majority where you live) to use the service.
- You agree to provide reasonably accurate information (height, weight, age, conditions) — your targets and guidance are computed from it.
- You must also comply with WhatsApp's own terms of service, which apply independently of these terms.
4. Free trial & subscriptions
- New users get a free 3-day trial with full access. It starts automatically the first time you message JISM — no card required.
- After the trial, continued use requires a paid monthly subscription: Standard at 300 EGP/month or Pro at 500 EGP/month (launch pricing). Each plan includes the features and usage limits shown on the pricing page.
- Prices may change. We'll give you reasonable advance notice of any price change; it takes effect at your next renewal, and you can cancel before then if you don't accept it.
5. Billing, auto-renewal & cancellation
- Subscriptions are billed monthly in Egyptian Pounds (EGP) through our payment provider, Paymob, and renew automatically each month until you cancel. We never see or store your full card number.
- Your subscription is activated on the WhatsApp number you provide at checkout, immediately after payment.
- You can cancel anytime. Cancellation takes effect at the end of the current billing period — you keep full access until then, and you simply won't be charged again. There are no cancellation fees.
- If a renewal payment fails or you don't renew, your access to paid features ends; your data is retained per our Privacy Policy.
6. Refunds
Refunds and cancellations are governed by our Refund & Cancellation Policy, which is part of these terms. In short: because JISM is a digital service activated immediately, payments are non-refundable except in the specific cases listed there (e.g. we couldn't activate your service, or you were charged in error).
7. Acceptable use
You agree not to:
- use the service for anything unlawful, harmful or abusive, or to harass our staff or systems;
- attempt to probe, overload, disrupt or reverse-engineer the service, or access other users' data;
- use automated tools, bots or scraping against the service, or resell/share your subscription;
- send content you don't have the right to share.
We may suspend or terminate accounts that violate these terms, with a refund only where our Refund Policy requires one.
8. Your data & privacy
How we collect, use and protect your data is described in our Privacy Policy, which is part of these terms. You keep ownership of the content you send us (messages, photos, voice notes); you grant us the license needed to process it to operate the service — e.g. to analyze a meal photo and log it for you.
9. Service availability & changes
We work hard to keep JISM available, but the service is provided "as is" and "as available" — we can't guarantee it will be uninterrupted or error-free, and it depends on third parties we don't control (WhatsApp, payment and AI providers). We may add, change or remove features; if we materially reduce what your paid plan includes, we'll notify you.
10. Limitation of liability
To the maximum extent permitted by law: JISM and its team are not liable for indirect, incidental, special or consequential damages, or for loss of data, profits or health outcomes arising from your use of (or inability to use) the service — including reliance on nutritional estimates or coaching guidance. Our total aggregate liability for any claim is limited to the amount you paid us in the 3 months before the claim arose. Nothing in these terms excludes liability that cannot be excluded under applicable law.
11. Governing law
These terms are governed by the laws of the Arab Republic of Egypt. Any dispute that we can't resolve amicably will be subject to the jurisdiction of the competent courts in Egypt.
12. Changes to these terms
We may update these terms from time to time. When we do, we'll revise the "Last updated" date above, and for material changes we'll notify you (e.g. on WhatsApp). Continued use of the service after a change means you accept the updated terms.
13. Contact
Questions about these terms?
Email: support@jism.health
Phone: +20 113 142 9811
Address: Tanta, Egypt